Sales And Refund Policies

Sales Policy

1. Order Processing & Confirmation
   At MJSawmillSupply.com, we are committed to ensuring a seamless shopping experience for our customers. Once your order is placed, you will receive an email confirmation with all relevant details, including the items ordered, estimated processing time, and shipping information. Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be extended, but we will keep you informed of any delays.
2. Accepted Payment Methods
   We strive to offer secure and convenient payment options for all customers. MJSawmillSupply.com accepts major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank wire transfers. All payments must be completed and authorized at the time of purchase. In cases of declined payments or verification issues, we will contact you for further action. Please ensure all billing information matches your payment method to avoid delays.
3. Shipping & Delivery Information
   We are proud to offer reliable shipping services across the United States. Shipping costs and delivery times vary depending on your location, order size, and chosen shipping method. You will have the option to select your preferred shipping speed at checkout. Orders over a certain amount may qualify for free shipping, and we also offer expedited options at an additional charge. Once your order ships, you will receive a confirmation email with tracking information. We are not responsible for delays due to carrier issues or customs for international orders, but we will assist you in tracking your package.
4. International Orders
   For our international customers, we are pleased to offer shipping to select countries. Please note that international shipping costs and delivery times vary by location. The buyer is responsible for any customs duties, taxes, or import fees that may apply in their country. It is also important to verify whether your country allows the import of certain sawmill equipment and tools.
5. Product Availability & Backorders
   While we work diligently to keep our inventory up to date, certain products may become temporarily unavailable or go out of stock after you place your order. In these cases, we will notify you immediately to discuss alternative options, such as backordering the item or selecting a similar product. If neither option is suitable, we will offer a full refund for the unavailable item.
6. Custom Orders & Special Requests
   For customers requiring custom sawmill equipment or special modifications, we offer custom orders. Please contact our customer service team for assistance with custom requests. Custom orders require additional processing time and may incur extra charges. Please note that all custom orders are final and non-refundable unless there is a defect or error in the product.
7. Taxes & Fees
   Applicable sales tax will be added to all orders shipped within the United States as required by state law. For international orders, the buyer is responsible for any duties, taxes, or fees that may apply.

Refund & Return Policy

1. General Refund Eligibility
   MJSawmillSupply.com is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we accept returns and offer refunds on most products within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that custom orders, clearance items, and special promotions may be excluded from this policy.
2. Initiating a Return
   To initiate a return, you must first contact our customer support team at [customer support email or phone number]. Please include your order number, reason for the return, and any supporting documentation (such as photos of a damaged item). Our team will review your request and provide return authorization along with detailed instructions on how to ship the item back to us. Unauthorized returns will not be accepted.
3. Return Shipping & Costs
   Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item. MJSawmillSupply.com is not responsible for return shipments lost or damaged in transit.
4. Refunds for Damaged or Defective Items
   If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of delivery. We will arrange for a prompt replacement or full refund, including return shipping costs. In some cases, we may ask for photos of the damage or a description of the defect to expedite the process. Once we verify the issue, we will process your replacement or refund. Defective or damaged items must be returned in their original packaging where possible.
5. Refund Processing Time
   Once your returned item is received and inspected, we will notify you via email of the status of your refund. If your return is approved, we will process the refund to your original payment method within 5-7 business days. Depending on your financial institution, it may take additional time for the refund to be reflected in your account. Please note that shipping costs are non-refundable unless the item was defective or damaged upon arrival.
6. Exchanges
   We allow exchanges for items of equal or lesser value within 30 days of purchase. If you wish to exchange an item, please contact customer service for instructions. Any price difference for higher-value exchanges will need to be paid before the new item is shipped. Exchanged items must also meet the eligibility criteria for returns.
7. Non-Returnable Items
   Certain items are non-returnable, including custom orders, clearance items, and products marked as final sale. Additionally, any item that is returned in a condition that is not new or has been modified may not be eligible for a refund or exchange. If you have questions about the return eligibility of an item, please contact customer service before making your purchase.
8. Late or Missing Refunds
   If you haven’t received your refund after 7 business days of approval, first check your bank or credit card statement, as refunds may take additional time to post. If you still have not received your refund after checking with your bank, please contact us at [customer support email] so we can assist you further.

These detailed policies should help build trust with your customers while providing clear guidelines for handling orders, returns, and refunds. Adjust any specifics to fit your business processes or customer service structure.